“David vs. Goliath”
FORD MOTOR COMPANY ON TRIAL FOR BREACH OF 50,000-mi./ Six-yr. WARRANTY – TRITON V-10 ENGINE INOPERATIVE AND DISABLED MOTORBUS OWNER AND SERVICE ASSISTANCE DOG RENDERED HOMELESS
Redwood City, California (June 24, 2011) – A trial (Dailey v. Ford) is scheduled to start on Monday, June 27, 2011, in Redwood City’s California Superior Court (Docket # CIV 497330/San Mateo County), regarding the original owner’s Ford 10-Cylinder motor failure on U.S. 101 near Hopland on New Years Day 2010.
Jay Palmer reported in Barron’s in July 2010 that Ford Motor Company has kept down warranty costs. That is understandable: They have not honored Dailey’s and other consumer’s vehicle warranties.
His Ford V-10 engine died at less than 29,000 miles and 23 months of use. To this date, no 5-year, 60,000-mile warranty work has been done.
Ford’s business ethics, post-sale consumer services, and all their diversions are viewed by the plaintiff as deplorable!
The Northern California owner of the defective Ford engine had been living in that motor home. Thus he and his service-assistance dog became homeless. To this date, Ford Motor Company and the Petaluma franchisee have resisted repairing or replacing the engine that lost power.
Ford Motor Company has helped their bottom line by not honoring product warranties at the corporate and dealership level. Corporately, profit is the company line. From the dealer’s perspective, their service garage cannot recoup labor losses when the local going rate is far higher per hour than what Ford returns to them for warranty work.
In the plaintiff’s initial brief, several offenses committed by Ford were cited. Among the stipulations against Ford were:
1. Countless times the plaintiff contacted the dealership (Henry Curtis Ford of Petaluma, California), Ford RV emergency road services (FERS), Ford-Coach-Net (of Lake Havasu), and Ford Motor Company headquarters (Dearborn, Michigan) via mail, e-mail, and telephone and received no relief from the defendant.
2. The plaintiff’s motor home was taken away from him and his service-assistance dog by Ford Emergency Road Services on January 2, 2010, and moved to Henry Curtis Ford / Hansel Recreational Vehicle dealership of Petaluma, California.
3. Actions of the defendant led to serious physical illnesses and mental distress. The plaintiff’s pedigreed service-assistance dog almost died in January 2010 due to winter weather viral exposures.
4. Ford Motor Company created many diversions for the plaintiff. Ford Emergency Services failed to act on their written promise to give the plaintiff $1,000.00 for living expenses.
5. To the plaintiff’s knowledge, the plaintiff waited two months for Ford to conduct a factory representative inspection of the blown engine. No written reports were ever given to the plaintiff of any of Ford’s engine analyses. No shop orders or findings were given to the plaintiff.
6. Ford diverted the plaintiff to contact state agencies even though they had no jurisdiction in this matter. This led to additional delays in repair of the engine.
7. The plaintiff suffered loss of use of his motor home for over seventeen months and was homeless for seven months.
8. Ford alleges that the engine was out of oil at the time of the breakdown; this cannot be true. The oil levels were checked at a full-service gas station less than seven days beforehand.
9. Ford alleges that the failed engine was not maintained; this is not true. The last oil change was performed in October 2009 at 26,000 miles. This was less than 3,000 miles before the engine died.
10. Poor customer service of the defendant was reported and posted on the Internet (Yelp.Com) regarding this dealership in 2008. It appears that the defendant retaliated by not replacing the Ford V-10 engine. Furthermore, diversions and collusion occurred between Ford and its subsidiaries.
Along Wall Street, there has been much talk about how profitable Ford has become and how well-managed it is. Denying warranty coverage helps the corporate bottom-line.
Unless it is a safety issue, the media rarely makes negative reports of automakers.
One fact remains: Ford Motor Company’s $27,000,000,000.00 in debt remains unpaid.
FOR IMMEDIATE RELEASE
For more information contact:
Max’s Scout Services & Communications
P. O. Box 620928
Woodside, California 94062
(650) 257-3566 phone/fax